To: Nagel, Scott A

Cc: Kathy K.

Subject: Referral Note:

Hi Scott and Katie....and to all potential buyers/sellers.

What a amazing process to have used team Nagel to sell and buy our new home.  I think the word that comes to mind is Gratitude... Kathy and I are grateful for.... The time and extra care you invested in us.  We needed to make a change in terms of a down size... what might have been a very discouraging time.. instead turned into a blessing of change and new beginnings.  Katie's encouraging spirit along with Scott's perspective on the pro's and con's of each avenue made them the perfect team and insured a seamless process.

I hope that if you are reading this note and considering hiring team Nagel... you chose them!  If it's to purchase the dream house... re-locate or just mix things up a bit.... I'm certain they will help you in a professional and personal matter as they helped us.

Sincerely,

Jim, Kathy and the Girls.  :)

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To:  Jim Gillespie, President and CEO ? Coldwell Banker

Dear Jim Gillespie,

We recently sold my father's house in Minnetonka, and I just wanted to write and tell you how pleased I am with the whole process.  Our realtors were Scott and Katie Nagel and they did an outstanding job of listening to me, providing research and information in order for us to price and sell the house to meet our needs.

My father passed away and I was executor of his estate.  The house at 3020 Atwood Drive, Minnetonka was "tired" and was in need of a lot of work.  Katie did an amazing job of staging the home.  They brought in furniture, accessories etc.  When my husband and I walked in the house after Katie staged it we just stood there and said "wow".

I was not interested in spending much time or money fixing up the house, but wanted to sell "as is", knowing someone else would need to fix it up. Considering this, Scott and Katie did a great job of helping us evaluate what and what did not need to be addressed prior to sale.   Because the house was vacant, and we were losing potential investment earnings on the money for the house, I decided it was better to sell the house at a reduced rate, rather than hold on to the house in hopes of finding a future buyer to pay a higher price.  Scott did an excellent job of explaining the value of the house compared to others in the market study.  With this information, I was able to make an informed choice as to what price we would be willing to sell at.  As you know, the market is soft, yet we were able to sell within a reasonable amount of time, and I was pleased with the price..  Scott

listened and met the needs of our specific situation.

Scott and Katie have outstanding people skills, and were able to help us navigate through the process.  I am extremely pleased with Scott and Katie and would recommend them to anyone who is looking for Realtors.    They are an amazing couple and went above and beyond what I would expect from Realtors´.

Jim, I would really like to make sure that you see this note.  Would you or one of your associates be so kind as to send me an e-mail response to assure you know that I am a very satisfied customer!

Mary F.

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To: Scott and Katie Nagel

Fr: Ricardo and Carrie R.

Re: Home

Dear Scott and Katie,

Thank you so much for helping our family find a home in the Twin Cities. We moved here from the south and were not only dealing with stress of a job transfer but moving into a higher priced housing market. Needless to say, our search to find a home within our price range definitely wasn´t easy but it was a success because of Scott´s diligence and knowledge of the local market.

An added bonus to Scott´s professionalism was his patience. Our three children, all under the age of seven, went with us into every home we looked at. Being in a new area we had no friends or family available to care for them. However, Scott included our children in the home search by allowing them to open the lock boxes and asked them fun questions when we went inside each home. His patience put them at ease and added a sense of excitability about moving to the area.

We couldn´t have asked for a more thorough, low pressure home search. Scott paid attention to our needs, resulting in the most positive experience of our past four corporate moves.

Respectfully,

Ricardo and Carrie R.

Cargill

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Dear Scott,
I've written this recommendation of your work to share with other LinkedIn users.

Scott is a person that will go the extra mile for his clients and friends. He is upbeat, honest and will find answers if he doesn't have one through investing his time into research. Scott is trustworthy and values his family and faith. He is a team player who listens and contributes. A gem to know!
Rhonda O.
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Scott,

I am correct in that we close on April 26 and assume possession on May 1?? With a 9:00 AM closing I suppose we should do the walk through around 7:30 AM.

If this closes as easy as the rest of the process has been we will be ecstatic. It has always been a nightmare for us buying and selling property, you have made this so easy we are grateful. Having a GOOD Realtor makes all the difference in the world. THANK YOU!

Terry & Lizz M.

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Dear Scott,
I've written this recommendation of your work to share with other LinkedIn users.

I first used Scott as my buying agent when I relocated to the Twin Cities in 2004. This past year (2009) my wife and I decided that we were interested in moving into a home that was a bit larger and better suited my family's needs. I had the opportunity to use Scott again for the sale of my home as well as the purchase of my new one.

Scott (and his wife, Katie too!) did a great job of giving us the information and advice we needed to prepare our home for the market. When the time came for listing, Scott prepared a very informative analysis report, which backed up with facts and statistics the range he felt our home would sell. On the very FIRST day it was listed we had an offer, and by the third day, we already had a purchase agreement in place. I was pleasantly surprised because the market has been so tough, but I do feel that a big contributing factor to its quick sale was the advice we got from Scott on preparing our home, as well as his advice and research on pricing the home correctly.

When it came time to look for our new home, Scott did a good job of learning what attributes were important to my family and I and doing research and touring homes on our behalf. He was patient as we toured homes (some of them multiple times!) and helped point out potential vices or virtues for many of the homes that we may have missed on our own.

Once we had a purchase agreement on the new home, Scott was absolutely ESSENTIAL in helping us navigate lenders, appraisers, and inspectors. If an issue arose, he often made the phone calls and information seeking on our behalf, and left us to getting our house packed and ready for the move.

I would highly recommend the Nagel Team."
Service Category: Real Estate Agent
Year first hired: 2004 (hired more than once)
Top Qualities: Great Results, Personable, High Integrity

Geoff S.
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To: Nagel, Scott A
Subject: Critique of Service

Scott

Thank you so much for all your help in finding the home.  Your patience and expertise in the search were very beneficial to us.  Also your attention to detail and persistance in finding the right home for us was very appreciated.  We feel that thanks to you we found a perfect home at a very reasonable price.  We are very happy, thanks again.

On another note we have refinished the floors and they are beautiful hardwood.  We are using the upstairs bedroom with brown carpet as the nursery.  We took off the duck wallpaper and painted it yellow.  We still need to put up curtains and the like and all the furniture still needs to be purchased.  We learned that the baby is a girl and the due date is December 29.  We are very excited to have her in our new beautiful house. 

Thanks for everything

Chris and Holly V.

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Dear Scott,
I've written this recommendation of your work to share with other LinkedIn users.

My husband and I were extremely satisfied with our working relationship with Scott Nagel. Scott went above and beyond in helping us with our home purchase in St. Louis Park, after a try in Minnetonka that did not pan out. We kept our relationship open after that first attempt in 2007 and when we decided the time was right to purchase in 2008, Scott and Katie Nagel were the only choice to be our real estate agent.

Karly and Lance C.
Homeowners since 2008 in St. Louis Park" 
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Dear Scott,
I've written this recommendation of your work to share with other LinkedIn users.

Scott consistently demonstrated a wonderful capacity to understand what it was I was looking for and immediately set about helping me purchase the perfect home for me. When you work with Scott you can be assured you are working with an individual who exemplifies integrity and respect in action."
Service Category: Real Estate Agent
Year first hired: 2007
Top Qualities: Personable, Expert, High Integrity

Joyce J./Minneapolis
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To: Nagel, Scott A

Subject: RE: Congratulations Are In Order

Feel free to post the following:

My first home buying experience was wonderful.  My realtor (Scott) was very personable and paid strong attention to what I was looking for.  It was nice to work with someone who was so attentive and patient.  This was truly a great experience.

Regards,

Lisa M.

Cargill

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Dear Scott,
I've written this recommendation of your work to share with other LinkedIn users.

Details of the Recommendation: "Scott was very patient and knowledgeable with us as we decided on our first house. Since we were new to the process a realtor who was an expert on the process and very organized was a must. Scott filled the bill and now we are in our new house."
Service Category: Real Estate Agent
Year first hired: 2008 and 2009
Top Qualities: Great Results, Personable, Expert
Jon S.,
Cargill
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Scott,

We are so happy that the Trees-for-tots day went well.  On the one hand, we're sorry you couldn't participate, but on the other, we're grateful for the time you spent with us and the work you did in securing our new home.  I've written some feedback for you that I'll just paste below for you to use as you see fit.  Also, as I mentioned to you the other day, if you have a flyer, feel free to send it to me and I'll see that it is posted here for others that may be assigned to Minneapolis.  Again, thanks for everything.

Geoff and Jenni S.

Relocating to a new area can sometimes be traumatic.  From the first contact, Scott Nagel was committed to helping us find a home.  Over an entire weekend,  Scott took time out of his very busy schedule to show us many wonderful homes in the Minneapolis area.  Before we even arrived, Scott tenaciously scoured the (MLS) listings in search of homes with the exact characteristics that we wanted.  His knowledge of the area and the market not only allowed us to find the perfect home, but it gave us the peace of mind knowing that we received the best deal possible.  He even sat with us in our hotel as we negotiated with the sellers, being there with us to immediately address any issues that might have come up.  We are exteremely impressed with Scott's dedication to the best interest of his clients, his precise attention to detail, and his continuing follow-ups as we have moved past the signing of our intial purchase agreement and towards the final closing.

Sincerely,

Geoff and Jenni S.

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800 East 28th Street

Minneapolis, MN 55407-3799

612-863-4000

www.allina.com

ABBOTT NORTHWESTERN HOSPITAL

Ailina Hospitals & Clinics

Dear Scott,                                                                                                                

We would like to thank you for helping us to sell our house. As you know, it wasn't something we were looking forward to, and you made it a painless process.

You were an active advocate, doing all the behind the scenes work in a timely and responsible manner. Weekly open houses were the ticket in that high traffic, word-of-mouth neighborhood. We appreciated the walk-through, advising with suggestions for simple improvements that caught buyers eyes. Truthful home showing also put to rest my fears of arbitration in the future. I also found it reassuring that we would find a happy buyer using your approach to find a fair middle ground between the buyer and seller with all the market research you presented us.

Thank you for putting up with all of our questions and for going out of your way to find estimates for house projects and hunting down tax paperwork that affects us long after you are finished with us. We appreciated all the time spent,

Thank you. We would recommend you to anyone buying or selling that wants a hardworking advocate.

Phil and Karen W.

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From: Paulette W.

To: Nagel, Scott A

Subject: Thanks, Scott!

Scott did an excellent job selling our house in Minnesota.  He had great marketing ideas and followed thru on each of them.  He was considerate of our needs during and after the selling process.  We would strongly recommend his services to anyone wishing to sell their home.  He made the entire experience a pleasant one.  Our hardy thanks to Scott and the team at Coldwell Banker.

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Scott,

Please see below for my evaluation.

• I enjoyed your demeanor.  From the outset I really felt that I could trust you and trust your knowledge and opinions as we went through the process of finding a home.  You were always open to my thoughts, never questioned any of my feelings, and took what I said into account when looking for the ideal home.
• You paid good attention to detail.  If I said I liked something about a place, you made a concerted effort to find that in subsequent places we looked at.  If I didn´t like a place you seemed to do a good job of eliminating places that may have had similar qualities.
• I thought your pace was good.  I never felt like you were trying to rush me into a place.  Conversely, you never made me feel like I was dragging my feet.  You were patient, understanding, and kept my best interests in mind.
• You took initiative to set things up that I may not have or would have been slow to do.  You found a good inspector, you set up gas, electricity, and utilities in my name, etc.  I appreciate you taking the initiative to set this up for me when I know you didn´t have to do that.
• You treated me like a friend more than like a client.  This is probably the highest compliment I could pay you for your service.  Coming into this experience I really didn´t know what to expect in a realtor.  I was skeptical to get one involved so early but am glad now that I was referred to you.  I never felt like you put your own monetary interests before mine.  I respected that from you very much.

Overall, I felt like the experience was much more fun and less stressful that I envisioned it would be.  If and when I have friends or colleagues thinking of a new home, I will be sure to recommend you as someone they should definitely talk to.  The same goes for me when I go through this process again along with the new challenge of selling a home in a few years or whenever that happens!

Thanks Scott!

Craig S.

Cargill

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From: hongyan pan

To: Nagel, Scott A
Subject: RE: price reduction (4020 Lakeridge Rd., Chan)

Dear Scott and Katie,

Thank you so much for all the help you did for us.  I won't be able to put the house in the market so fast without you help me staging, scheduling cleaners, and even moving the furniture around.  I worked with more than 10 agents before.  You two are the best.  I am so impressed that you even put some sleeping bag around the sprinkler system before the people can winterize it.  You really treat your client's house as your own.  I feel sorry that the house market is so bad now, or my house on the lake should be able to sell with no time.  But I am so proud to meet you and work with you.  I am looking forward to work with you again.

Have a nice Thanksgiving

The Su Family

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TO:  Scott Nagel
RE:  Sale of our mom's condo
FROM:  A. Webb


As you recall, my sister and I were not having much luck selling our mother's condo.
Prior to meeting you we had been shrugged off by a couple of Real Estate agents.  When you appeared on the scene it was a God send!
In your always professional manner you treated our condo as a high end property.  This, is spite of the location and over age 55 requirement of the building.  We were awed by your accessibility.  Many times we were able to reach you directly.  When you were not immediately available we always received a call back in a timely manner.
We were both impressed by the time line of the sale.  The condo was listed in early April and by early May we had the offer.  This occurred in a very tight housing market not to mention condo market!  In spite of a "hiccup" during the closing you kept us calm and fully informed of our options.  We were very pleased with the end result.  The new buyer even tracked us down as we were leaving the parking lot to thank us and express his pleasure meeting us.  What about that...both parties were grateful!  We'd call that a real win-win!
Although we did not meet Katie, your glowing words about her contribution solidifies our interest in using your team for any future real estate transactions. 
Thank you so much!

Sincerely,